Member Experience Consultant

What you can expect

1. Meaningful conversations with members where you can make a difference
2. Hybrid working arrangements which is a mix of office based and working from home
3. Personal and professional development opportunities to launch your career
4. Access to a range of corporate discounts which include JB HiFi and other retail outlets, gyms, restaurants, and hotels

Do you like helping people and making a real impact in their lives? If so, we want you on our team!

About the opportunity

You will join QCHF / HBF as a Member Experience Consultant representing QCHF / HBF in the moments that matter to our members. This role operates in a fast-paced contact centre as the first point of contact for member queries via phone, email or online, with a strong focus on delivering consistently high-quality member experience.

You will play an important role in supporting both new and existing Members, providing guidance and assistance across a range of needs including policy and product enquiries, claim conversations and membership changes. By taking the time to understand each Member’s individual needs, you will help them navigate their health cover with confidence and get the most value from their Membership. Along the way, you will support our Members through many of life’s meaningful moments.

Let’s talk about you

Are you an energetic, friendly and collaborative team player? Do you love to talk, listen and approach conversations with curiosity and compassion? If you like the idea of answering phone calls, processing policy work around interactions and working alongside a passionate team you should strongly consider becoming a valued team member here at QCHF / HBF.

We are seeking individuals with a strong customer service focus where listening and answering questions while informing and educating are critical. You will need to have solid computer literacy skills and the ability to be adaptable and resilient – no one conversation is the same and some can be challenging!

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the QCHF / HBF way.

Ok, you know the details, now let’s talk more about benefits

• Fully subsidised Gold Hospital Elevate Insurance Cover*
• 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• 14 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

(Note: leave entitlements are pro rata. * After probation period)

Next Steps

To apply, click on the “Apply Now" button to complete your application attaching a copy of your resume that outlines your skills and experience in relation to this role.

Preferred candidates will be required to provide references, verification of working rights in Australia and a satisfactory National Police Clearance prior to an offer of employment.

Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger.

We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance